Privacy Policy

Information we collect

When you use a contact or network application form, you may provide information such as your name, business email, business phone number, company name, city, state or region, service area, business type, repair capabilities, and the contents of your message. A network application also requests the company’s W-9, which may contain a business tax identification number and other tax information.

Authorized portal users may also provide account and company-profile information, messages, responses, and requested onboarding documents. Armstrong records application and onboarding activity needed to operate these portals.

Our hosting provider may also create routine technical logs that include information such as an Internet Protocol address, browser type, referring page, requested pages, and access times. The current website does not use advertising trackers or analytics cookies.

How we use information

Armstrong may use submitted information to respond to inquiries, review interest in network participation, understand a shop’s service area and capabilities, support business onboarding and payment administration, provide partner support, maintain website security, administer the provider network, communicate through the partner and administrator portals, and comply with applicable legal obligations.

How information may be disclosed

Information may be disclosed to authorized website hosting, email, technology, business-system, and professional service providers that support Armstrong’s network operations; when required by law or a valid legal process; to protect rights, safety, and security; or in connection with a business reorganization or transfer. Armstrong does not use website submissions to perform insurance-adjusting services.

Data retention

Armstrong may retain information for as long as reasonably necessary for the purposes described in this policy, including network administration, recordkeeping, security, dispute resolution, and legal compliance. Retention periods may vary depending on the information and its purpose.

Security

Armstrong uses reasonable administrative and technical measures intended to protect information. No website, email system, or storage method can be guaranteed completely secure. W-9 documents should be submitted only through the designated network application over HTTPS. Do not submit passwords, payment-card information, insurance documents, or sensitive customer records through the website forms.

Your choices and privacy rights

You may contact Armstrong to ask about, correct, or request deletion of information you submitted. Rights and available exceptions vary by jurisdiction. Armstrong may need to verify a request before acting on it.

Children’s privacy

This website is intended for business users and is not directed to children under 13. Armstrong does not knowingly seek personal information from children through this website.

External services

This website may link to services operated by others. Their privacy practices are governed by their own policies, not this policy.

Changes to this policy

Armstrong may update this policy as the website or business practices change. The effective date above will be revised when an updated policy is posted.

Contact Armstrong

Questions or privacy requests may be submitted through the Armstrong contact page.